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Ethical dilemmas in crisis telephone intervention among seniors
VOSIKOVÁ, Kristýna
The thesis is of a theoretical nature. The thesis deals with the ethical dilemmas of telephone crisis intervention workers while working with seniors. This thesis aims to define the moral dilemmas of telephone crisis intervention workers, which are exposed every day, and to reflect on their solutions with the help of ethical theories. The first chapter presents the characteristics of age and ageing, age changes, and preparation for age. The second chapter contains the aspects and features of crisis intervention and the causes, phases, types and solutions of the crisis. Chapter three presents the topic of telephone crisis intervention as a form of help. Chapter four describes senior crisis intervention, the most common crises in old age and senior telephone crisis intervention. The last chapter contains the topic of ethical dilemmas in the senior telephone crisis intervention and the reflection of ethical theories responding to moral dilemmas of the line workers.
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Suicidal Tendencies of Seniors in Telephone Crisis Intervention
Maliňáková, Barbora ; Havránková, Olga (advisor) ; Vodáčková, Daniela (referee)
(in English): The topic of my thesis is the suicidal tendencies of elderly people. The topic is examined from the point of view of crisis hotlines. I describe terms such as old age, telephone crisis intervention and basic developmental needs (Pesso Boyden System Psychomotor) in the theoretical part. The following practical part focuses on crisis hotlines in the Czech Republic and their statistics concerning suicidal calls. The next part of the research is the analyses of interviews with social workers working on crisis hotlines and the analyses of notes from the talks with suicidal clients. I propose different instruments for the prevention of the suicidal tendencies of elderly people in the discussion.
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The Approach of Children Helplines Consultants toward suicidal Clients
Horáčková, Irena ; Stretti, Sylvie (advisor) ; Nová, Monika (referee)
The purpose of this thesis is to introduce the problem of suicidal behavior of children, adolescents and young adults as well as the kind of work with such people in telephone crisis intervention. The theoretical part is based primarily on literature written by Czech as well as foreign authors. It describes the phenomenon of suicide, forms and kinds of suicidal behavior with the focus on the influence of developmental characteristics to a suicidal crisis within the above mentioned focus group. Further the specific ways of work and approach to this group of clients are mapped from the point of view of telephone intervention. The ethics of working with a client is treated as a subtheme of this thesis. The practical part studies the approach of workers in phone intervention to suicidal clients and the way workers deal with possible ethical dilemmas. A methodological approach of qualitative research with semi-structured interview was applied. Interviews were conducted with selected participants from Linka Bezpeci.
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Impacts of supervision on resilience of helpline workers
Hermánková, Lucie ; Havrdová, Zuzana (advisor) ; Antoš, Svatopluk (referee)
The diploma thesis: "Impacts of supervision on resilience of helpline workers" presents the results of case study focused on particular helpline, the case of which is the impact of supervision on workers feeling themselves comfortable with their professional roles on helpline. The theoretical part of the thesis deals with the key concepts of resilience and supervision, and presents the general characteristic of helplines, the method of telephone crisis intervention and the social service of telephone crisis assistance. The empirical part of the thesis explains the context of the particular helpline which was the subject of case study. The main topic of the research is: mastering of helpline workers of their professional roles and the influence of supervision on its changes in time. The research captures the changes of perception of supervision and of its effect on helpline workers dealing with their professional roles.
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Issues of Online Crisis Intervention and Councelling at Child Line
Horáčková, Irena ; Dvořáčková, Hana (advisor) ; Sekot, Jaroslav (referee)
The goal of my bachelor thesis is to map and introduce the possible forms of online help by organizations dealing with telephone crisis intervention in the Czech Republic. The theoretical part is mostly based on Czech (specialized) literature supplemented with knowledge of foreign literature. On this base the themes of crises and crises intervention and help are generally introduced. Also more specific themes of online communication and possibilities of providing support through online communication systems are dealt with. As a part of this thesis the ethical issues of working with the client and the theme of quality of services provided are mentioned. The practical part is mainly concerned with the comparison of online help provided by the specific organizations and by the Safety Line. The research was made on the bases of quantitative principles using a structured questionnaire. It is primarily focused on the practical functioning of providing services and then of what nature the client's contacts actually are.
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Telephone Crisis Intervention (Specific Aspects of working at Helpline)
Pittnerová, Monika ; Vítečková, Michaela (advisor) ; Schõnfelderová, Marie (referee)
The thesis explains the concept of crisis, crisis intervention and telephone crisis intervention, its procedures and techniques. It's focused on history of Helplines not only in Czech Republic but also in the world. It looks closely at the format and principles involved in Helpline call management. The thesis identifies requirements that are imposed on trained specialists and presents some of the institutions that organize training in telephone crisis intervention. Not only Czech but also international organizations focusing on telephone crisis interventions are introduced. A telephone counselors might be at risk for so-cold "burnout syndrome", therefore, the thesis includes chapters devoted to supervision practice and mental hygiene. Finally, the specific Helpline calls are listed.
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Kids and youth crisis handling using telephone counseling and intervention
ŠŤÁHLAVSKÁ, Jana
Thesis is dealing with children and youth crisis counseling through telephone intervention. It is focusing in crisis problematic, including crisis reasons and progress. In paper are summarized main aspects of telephone crisis intervention. Further are focused main principles and structure of counseling interview and declares reasons why do children contact safety lines. Paper includes ethical dilemma issues bound to safety line workers. Finally is described flow of interview with child in difficult life circumstance.
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Impacts of supervision on resilience of helpline workers
Hermánková, Lucie ; Havrdová, Zuzana (advisor) ; Antoš, Svatopluk (referee)
The diploma thesis: "Impacts of supervision on resilience of helpline workers" presents the results of case study focused on particular helpline, the case of which is the impact of supervision on workers feeling themselves comfortable with their professional roles on helpline. The theoretical part of the thesis deals with the key concepts of resilience and supervision, and presents the general characteristic of helplines, the method of telephone crisis intervention and the social service of telephone crisis assistance. The empirical part of the thesis explains the context of the particular helpline which was the subject of case study. The main topic of the research is: mastering of helpline workers of their professional roles and the influence of supervision on its changes in time. The research captures the changes of perception of supervision and of its effect on helpline workers dealing with their professional roles.
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Suicidal Tendencies of Seniors in Telephone Crisis Intervention
Maliňáková, Barbora ; Havránková, Olga (advisor) ; Vodáčková, Daniela (referee)
(in English): The topic of my thesis is the suicidal tendencies of elderly people. The topic is examined from the point of view of crisis hotlines. I describe terms such as old age, telephone crisis intervention and basic developmental needs (Pesso Boyden System Psychomotor) in the theoretical part. The following practical part focuses on crisis hotlines in the Czech Republic and their statistics concerning suicidal calls. The next part of the research is the analyses of interviews with social workers working on crisis hotlines and the analyses of notes from the talks with suicidal clients. I propose different instruments for the prevention of the suicidal tendencies of elderly people in the discussion.
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